Shipping policy

Thank you for shopping with Somnath Bastralaya. We are committed to delivering your orders safely and on time.

Order Processing

  • All orders are processed within 1–3 business days after order confirmation and payment verification.
  • Orders are not processed or shipped on Sundays and public holidays.
  • Bulk or wholesale orders may require additional processing time depending on order quantity.

Shipping Time

Estimated delivery times are:

  • West Bengal: 2–5 Business Days
  • Other States in India: 4–8 Business Days

Delivery times are estimates and may vary due to courier availability, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated automatically at checkout based on the delivery location, order weight, and courier partner.

Any applicable shipping charges will be displayed before payment.

Order Tracking

Once your order has been shipped, you will receive a tracking number via Email, SMS, or WhatsApp (where applicable).

You can use the tracking number to monitor your shipment until delivery.

Delivery Address

Please ensure that your shipping address, phone number, and PIN code are correct before placing your order.

Somnath Bastralaya is not responsible for delays or failed deliveries due to incorrect customer information.

Failed Delivery

If a shipment is returned because of:

  • Incorrect address
  • Customer unavailable
  • Customer refusal

Additional shipping charges may apply for re-dispatch.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Order Number
  • Clear photos of the product
  • Unboxing video

Our support team will review your request and provide an appropriate resolution.

Wholesale Orders

For bulk or wholesale orders:

  • Delivery timelines may vary depending on the order quantity.
  • Our team will contact you if additional processing time is required.

Contact Us

If you have any questions regarding shipping, please contact us.

Somnath Bastralaya

📍 Kolkata, West Bengal, India

📧 Email: support@somnathbastralayakolkata.com

📞 Phone: +91 7044424844
🌐 Website: https://somnathbastralayakolkata.com